En TheDistinctive Vintage we want you to be satisfied with your purchase. If for any reason you are not happy with your order, you can request a return in accordance with the conditions stated below.
Right of withdrawal
If you make an online purchase within the European Union, you have the right to withdraw from your purchase within 14 calendar days from the receipt of the order, without needing to state a reason.
To exercise this right, you must communicate your decision within this period by writing to:
info@thedistinctivevintage.com
Once the return request has been communicated, you must return the item within a maximum of 14 calendar days.
Return conditions
For us to accept the return, the item must be returned in a condition that allows us to verify that it has not been used or handled beyond what is necessary to check its characteristics.
In the case of clothing items, they must be returned:
- Unworn.
- Unwashed.
- Without damage, stains, odors, or alterations.
- With the original tags and elements that accompanied the garment, where applicable.
- In a condition suitable for subsequent resale.
As these are vintage and second-hand garments, some items may show signs characteristic of their age or previous use. Any relevant feature, wear, or imperfection will be indicated in the description and/or photographs of the product.
How to request a return?
To request a return, write to us at:
info@thedistinctivevintage.com
In the email, include:
- Order number.
- Name used in the purchase.
- Item you wish to return.
- Reason for the return, if you wish to state it.
We will respond with the necessary instructions for making the return.
Do not send any item before contacting us and receiving return instructions.
Return costs
In case of exercising the right of withdrawal, the direct costs of the return will be borne by the customer, unless the product is defective, incorrect, or does not correspond to what was advertised, or TheDistinctive has expressly stated otherwise.
Defective products or incorrect orders
We carefully inspect our garments before shipping them.
If you receive a defective item, damaged during transport, or different from what you ordered, please contact us as soon as possible at:
info@thedistinctivevintage.com
Indicate your order number and, if possible, attach photographs of the item and packaging.
We will analyze the case and offer you a solution in accordance with applicable regulations.
Refunds
Once we receive and review the returned item, we will confirm if the return has been accepted.
When a refund is due, it will be made using the same payment method used to make the purchase, unless another method has been expressly agreed upon.
In case of withdrawal, we will refund the payments received, including ordinary delivery costs, excluding additional costs derived from choosing a more expensive delivery method than the cheapest standard option available.
The refund will be made without undue delay and, in any case, within the legal period of 14 calendar days from the date you notified us of your decision to withdraw. However, we may wait to receive the returned item or until you provide proof that it has been shipped, whichever comes first.
The time it takes for the amount to appear in your account may depend on your bank or payment provider.
Exchanges
Currently, we do not offer direct size or model exchanges.
If you wish for another garment, size, or model, you must make a new purchase and manage the return of the previous one according to this policy.
Non-returnable items
The right of withdrawal may be subject to legally established exceptions. In particular, it does not apply, among other cases, to certain personalized products or those manufactured specifically according to the consumer's specifications.
Contact
For any questions related to returns or refunds:
TheDistinctive Vintage
Email: info@thedistinctivevintage.com